Questions

Q1. Can I pay using my credit card without a PayPal account?

Q2a. How can I continue with my order if I closed the PayPal window before completing my payment?

Q2b. How do I get back to my an order if I get dropped out at the PayPal screen?

Q3. How do I Pay for my Workbook, Block or Tutorial?

Q4. Can I download my file again if I have lost or misplaced it?

Q5. How do I get back to my purchase at a later date?


Image Tabs - Click to View

Email Order

Sample email with order details - click on the actual order number to return to the chrystalembroidery.com.au website.


Email Order


Answers

A1. Yes. You can pay with a credit card if you do not have a PayPal account. When you are directed to the PayPal login screen, just scroll down or open the bottom part of the PayPal form - this is the Pay with credit or debit card option.
Refer to image tabs Payment Method and Credit Card Payment above.


A2. If you accidentally close the PayPal window, or you get dropped out at the PayPal screen you do not need to create a new order. Just click on the Order Number link from the order created email sent to your inbox. Next, login to your account that you created during the order creation process (this will be the login at www.chrystalembroidery.com.au). Once logged in, you will be presented with your order. Click on the Back button in your order to get back to your orders page. Next click on the Pay Now button and follow the links through to PayPal to continue with your purchase.
Refer to image tabs Email Order, Login Screen, Back Button and Pay Now Button above.


A3. Chrystal Embroidery utilises PayPal as the payment option for your purchases. If you do not have a PayPal account, you can sign up and create a PayPal account and continue with your purchase. Alternatively, you can use your credit or debit card via the PayPal portal.


Email Confirmed

Sample email with confirmed order details - click on the actual order number to return to the chrystalembroidery.com.au website, and click on the file download links in the Summary area to download your files.


Email Confirmed

A4. You can download your purchased file(s) up to a maximum of three (3) times.
Go to the email that you received when you purchased your Workbook, Block or Tutorial, and click on the link to take you back to the product download area.
Refer to image tabs Email Order, Login Screen, Back Button and Paynow Button above.

A5. To view your order, you can use the email that you received when your order was confirmed. Click on the Order Number link and you will be re-directed to the chrystalembroidery.com.au website, login using the username and password you setup during the ordering process.
Refer to image tabs Email Confirmed above.